Frequently Asked Questions

Our flowers and decor pieces are meticulously handcrafted using premium high-density chenille pipe cleaners, soft plush fibers, durable floral wire stems, and high-quality ceramic or woven pots.

Unlike natural flowers that wither in a few days, our pipe cleaner flowers stay soft, flexible, lightweight, and retain their vibrant colors forever without fading or requiring water.

Absolutely! We love creating bespoke pieces tailored to your exact preferences. You can customize flower types (roses, tulips, sunflowers, lilies), custom color palettes, bouquet sizes, stem counts, and personalized gift tags or packaging.

Simply reach out to us on WhatsApp (+91 7728879509) or Instagram (@ashma_creations07) with your idea or photo reference, and we will collaborate with you step-by-step.

Yes, completely! Natural real cut flowers wither quickly, generate plant waste, and produce pollen that can trigger seasonal allergies or asthma for loved ones.

Our handcrafted pipe cleaner flowers are 100% hypoallergenic, pollen-free, durable, and reusable for years as everlasting room decor. They make a thoughtful, eco-friendly keepsake that keeps memories alive forever.

Caring for your everlasting flowers is simple and low-maintenance:

• Keep dry: Store away from direct water or high moisture.
• Dust removal: If dust settles over time, use a hairdryer on a cool/low setting to gently blow away dust, or lightly brush with a soft feather duster.
• Reshaping: The internal wire core allows petals and stems to be easily adjusted or bent back into shape whenever desired!

No! We exclusively source high-density, color-fast plush chenille fibers wound securely around galvanized steel wire stems.

As long as the flowers are kept indoors away from direct continuous rain or harsh soaking liquids, the plush colors remain rich and bright, and the fibers will not shed or unravel over time.

Because each creation is 100% handcrafted with precision and love, crafting typically takes 2 to 4 business days depending on the bouquet size and complexity.

Once ready, we package your item in protective bubble wrap and shipping boxes. Delivery across India usually takes 3 to 7 business days. We share tracking details as soon as your package is dispatched!

We take immense pride in ensuring your order arrives in pristine condition.

Ceramic pots and intricate bouquet arrangements are wrapped in multiple layers of heavy-duty bubble wrap, cushioned with eco-friendly void fill, and placed in rigid multi-ply corrugated boxes labeled fragile.

Yes! We gladly accept bulk orders for wedding favors, return gifts, baby shower favors, birthday party hampers, and corporate giveaways.

For large or urgent requests, please message us directly on WhatsApp (+91 7728879509) at least 1 to 2 weeks prior to your event date so we can prioritize your order schedule.

Because all items are custom handmade upon order, we cannot accept returns for change-of-mind once crafting has started.

However, your satisfaction is our top priority. If your parcel arrives damaged during shipping, please record an unboxing photo/video and notify us within 24 hours of delivery via WhatsApp (+91 7728879509) or email (ashmacreations07@gmail.com). We will promptly send a replacement or resolve the issue.

We support convenient, fast, and secure payment options across India:

• UPI: Google Pay, PhonePe, Paytm, BHIM
• Cards & Net Banking: Visa, MasterCard, RuPay, Net Banking
• WhatsApp Direct Invoice: Direct QR code and payment link shared during order confirmation.

Yes! Gifting is at the core of what we do. We offer gift wrapping ribbon accents and can enclose a beautifully handwritten card with your personalized message directly inside the package sent to your recipient's address.

Currently, we ship across all states and union territories in India. If you need international delivery to another country, please contact us on WhatsApp (+91 7728879509) prior to ordering so we can calculate international courier rates and estimated transit times for you.

Not at all! Our pipe cleaner bouquets are surprisingly lightweight and soft to the touch. The internal flexible wire structure makes them easy to hold during photoshoots, graduations, or weddings without causing fatigue, while ensuring stems won't snap if accidentally dropped.

As soon as your handcrafted package is dispatched with our courier partner, we send a live tracking link and AWB number via SMS, Email, or WhatsApp. You can click the link anytime to check real-time courier updates.

Yes! Beyond standard bouquets and ceramic pots, we craft mini car dashboard pots, flower keychains, hair accessory pins, and small desk decorations. Contact us on WhatsApp to discuss matching accessories for your order!